Schedule-at-a-Glance

Join us for three days of round-table discussions, interactive workshops, client success stories, and live demonstrations – all led by your peers and TeleTracking patient flow experts on the topics that we know are most important to you.

We’re excited to announce the client speakers that you’ll hear from at TeleCon18.  Bookmark this conference site and keep checking back for more updates and details about this year’s conference!

Sunday, October 14

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2:00pm - 5:00pm

 

Registration Reception

Day 1 – Monday, October 15

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7:00am - 8:00am

Networking Breakfast

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8:30am - 9:30am

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9:30am - 10:30am

Presidential Address

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10:30am - 10:45am

DAISY Patient Flow Award

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10:45am - 11:00am

Morning Break

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11:00 am - 12:00 pm

Transformational Services: Creating Bridges Throughout your Customer Journey

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12:00pm - 1:00pm

Networking Lunch + Group Chat is Back!

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1:00pm - 4:30pm

Command Center Experience

Back by popular demand, the TeleCon Command Center is wide open this year, so you can spend more time walking through and asking questions.

At a macro-level, we’ll focus on two things:

  • How your team, armed with the right workflows and technology, can calmly manage through a traditionally hairy day and get your patients the care they need with your network.
  • The steps you need to take in advance to avoid the craziness altogether—from using analytics to predict future census, to setting yourself up for success the day before.

Innovation Lab

This year’s TeleCon18 Innovation Lab will demonstrate how we’re thinking ahead and thinking bigger. It will be open all week so stop in, meet an expert, and…

  • Map the healthcare ecosystem
  • Meet the winners of TeleTracking’s Hack-a-Thon
  • Experience TeleTracking’s new Mosaic global design system
  • Learn about vital topics such as accessibility and machine learning

TeleBar

Visit with our team of experts to work through your individual questions in a ONE-ON-ONE setting. Learn how to overcome your obstacles and elevate your Patient Flow Automation to the next level. TeleBar will be featuring appointments and drop-in time with Business Intelligence, Integration Analysts, Workflow Consultants, Technical Support, and Advisory.

Register with a Business Intelligence Analyst

Data and insight experts will provide explanations to commonly used TeleTracking standard and custom reports, answer questions regarding software and service packages, and share operational data and customer trends to address common operational questions. or example, “What reports should I package and how often should they be sent to Sr. Leadership?”


Register Now!

Register with an Integration Analyst

Integration experts will be ready to field questions about available integration points, common systems that provide value when integrated with TeleTracking, and project related questions to help with pre-integration planning.  For example, “I have Epic and am curious about what integration points make sense.” OR “I would like staffing information included on TeleTracking’s Portal Boards -is that possible?”


Register Now!

Register with a Workflow Consultant

Patient flow experts will be able to address questions ranging from details about TeleTracking Best Practices, software functionality, and tactics for increasing adoption and compliance within your user community. For example, “How do I enable the auto-Transport feature and what do I need to consider before doing so?”


Register Now!

Register with a Technical Support Engineer

Engineers will be available to answer “how to” questions about TeleTracking software, and how to keep your system running well. In addition, technicians can provide updates on existing support cares. For example, “Could you explain how the user security works in the Capacity Management Suite application?” OR “What’s the best way to do a patient search so that I can determine why a patient is showing up in a given location?”


Register Now!

Register with a Clinical Advisory Consultant

Our seasoned advisory consultants will field questions about change management, patient flow governance and leading your organization to best practices and improved outcomes. For example, “How do we engage cross-functional teams to work together on a discharge optimization project? OR “What are the critical components of a patient flow governance council that need to be in place in order to be successful?”


Register Now!

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1:00pm -2:00pm

Executive Series: Innovation, Collaboration and Keys to Partnering with IT Leadership

David Chou, Chief Information and Digital Officer, Children’s Mercy Hospital – Learn more about David.

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1:00pm -2:00pm

100 Level Product Bootcamp: Environmental Services and Patient Transport

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2:00pm - 2:15pm

Afternoon Break

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2:15pm -3:15pm

Executive Series: Physician Engagement Critical to Transformation

Dr. Eric Brown, FACEP, Physician Executive, Palmetto Health – Learn more about Dr. Brown.

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2:15pm -3:15pm

100 Level Product Bootcamp: IT/Admin

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3:15pm - 3:30pm

Afternoon Break

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3:30pm - 4:30pm

Executive Series: Executive Engagement Leads to Rapid Results

Christina McGuirk, RN, BSN, MSHA, NEA-BC, Chief Nursing Officer, Orlando Health-Health Central Hospital – Learn more about Christina.

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3:30pm - 4:30pm

100 Level Product Bootcamp: Throughput

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4:30pm - 5:00pm

Closing Remarks

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6:00pm - 8:00pm

Dinner Reception

Day 2 – Tuesday, October 16

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7:00am - 8:00am

Networking Breakfast + Group Chat is Back!

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8:30am - 8:45am

Keynote: Southwest TX Regional Advisory Council

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8:45am - 9:30am

Portfolio Update and Product Roadmap Preview

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9:30am - 10:00am

Morning Break

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10:00am - 11:15am

100 Level Product Bootcamps

Patient Access

Details coming.

Patient Discharge

Details coming.

Integrations to Minimize Duplicate Entry

Details coming.

Clinical Workflow

Details coming.

Throughput and Enabling

Details coming.

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10:00am - 11:15am

Portfolio Updates/Roadmaps

Throughput and Enabling

Details coming.

Community

Details coming.

Mobility

Details coming.

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11:00am - 3:00pm

Southwest Texas Regional Advisory Council (STRAC) AmBus

AmBus Details

The Southwest Texas Regional Advisory Council (STRAC) coordinates the regional trauma and emergency healthcare system for 22 Texas counties covering over 26,000 square miles. In 2017, STRAC coordinated a massive effort to save lives during Hurricane Harvey, a Category 4 catastrophic storm. At TeleCon18, we will hear from STRAC leadership on how health system collaboration and coordination benefited patients and maintained the integrity of community care. One of the assets available for deployment during such events is the AmBus, an ambulance-bus, that is capable of caring for up to 20 patients at a time. When patients need rapid access to care, when healthcare systems need help responding to major events, communication and coordination is essential. Join us as we learn more about how disaster readiness benefited the greater San Antonio region, and how organizations such as STRAC support regional health systems during disasters. The AmBus will be on display and available for touring during TeleCon18 – Tuesday, October 16 from 11am -3pm, as long as it is not needed to serve the community.

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11:15am - 11:30am

Morning Break

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11:30am - 12:30pm

Session Details

Executive Engagement, Multidisciplinary Rounding and the Impact on Length of Stay

Learn more about Tom Stafford, VP & Chief Information Officer

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11:30am - 12:30pm

Session Details

The Evolution of a World Class, State of the Art, Comprehensive Transfer Center

Learn more about Larissa Thorniley, Director, DocLine and Rob Leeret, Sr. Director, Docline

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11:30am - 12:30pm

Session Details

Reignite your Patient Flow Program: Embracing the Tools Provided by TeleTracking, Lean Structure, and VIDAs

Learn more about the team from Torrance.

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12:30pm - 1:30pm

Networking Lunch + Group Chat is Back!

}

1:30pm - 4:30pm

Command Center Experience

Back by popular demand, the TeleCon Command Center is wide open this year, so you can spend more time walking through and asking questions.

At a macro-level, we’ll focus on two things:

  • How your team, armed with the right workflows and technology, can calmly manage through a traditionally hairy day and get your patients the care they need with your network.
  • The steps you need to take in advance to avoid the craziness altogether—from using analytics to predict future census, to setting yourself up for success the day before.

Innovation Lab

This year’s TeleCon18 Innovation Lab will demonstrate how we’re thinking ahead and thinking bigger. It will be open all week so stop in, meet an expert, and…

  • Map the healthcare ecosystem
  • Meet the winners of TeleTracking’s Hack-a-Thon
  • Experience TeleTracking’s new Mosaic global design system
  • Learn about vital topics such as accessibility and machine learning

TeleBar

Visit with our team of experts to work through your individual questions in a ONE-ON-ONE setting. Learn how to overcome your obstacles and elevate your Patient Flow Automation to the next level. TeleBar will be featuring appointments and drop-in time with Business Intelligence, Integration Analysts, Workflow Consultants, Technical Support, and Advisory.

Register with a Business Intelligence Analyst

Data and insight experts will provide explanations to commonly used TeleTracking standard and custom reports, answer questions regarding software and service packages, and share operational data and customer trends to address common operational questions. or example, “What reports should I package and how often should they be sent to Sr. Leadership?”


Register Now!

Register with an Integration Analyst

Integration experts will be ready to field questions about available integration points, common systems that provide value when integrated with TeleTracking, and project related questions to help with pre-integration planning.  For example, “I have Epic and am curious about what integration points make sense.” OR “I would like staffing information included on TeleTracking’s Portal Boards -is that possible?”


Register Now!

Register with a Workflow Consultant

Patient flow experts will be able to address questions ranging from details about TeleTracking Best Practices, software functionality, and tactics for increasing adoption and compliance within your user community. For example, “How do I enable the auto-Transport feature and what do I need to consider before doing so?”


Register Now!

Register with a Technical Support Engineer

Engineers will be available to answer “how to” questions about TeleTracking software, and how to keep your system running well. In addition, technicians can provide updates on existing support cares. For example, “Could you explain how the user security works in the Capacity Management Suite application?” OR “What’s the best way to do a patient search so that I can determine why a patient is showing up in a given location?”


Register Now!

Register with a Clinical Advisory Consultant

Our seasoned advisory consultants will field questions about change management, patient flow governance and leading your organization to best practices and improved outcomes. For example, “How do we engage cross-functional teams to work together on a discharge optimization project? OR “What are the critical components of a patient flow governance council that need to be in place in order to be successful?”


Register Now!

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1:30pm - 3:00pm

200 Level Product Bootcamps

Patient Access

Details coming.

Patient Throughput

Details coming.

Patient Discharge

Details coming.

Leveraging BI and Building the Business Case

Details coming.

Business Case for Centralized Transport

Details coming.

Release Strategy

Details coming.

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3:00pm - 3:30pm

Afternoon Break

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3:30pm - 4:45pm

100 Level Product Best Practices

Patient Access

Details coming.

Patient Throughput

Details coming.

Patient Discharge

Details coming.

Performance

Details coming.

Clinical Workflow

Details coming.

IT

Details coming.

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3:30pm - 4:45pm

Portfolio Update/Roadmap

Access Management Suite

Details coming.

Clinical Workflow Suite

Details coming.

Analytics

Details coming.

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4:45pm - 5:00pm

Closing Remarks

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6:00pm -

Free Night to Explore San Antonio!

Day 3 – Wednesday, October 17

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7:30am - 8:30am

Networking Breakfast

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8:30am - 12:00pm

Command Center Experience

Back by popular demand, the TeleCon Command Center is wide open this year, so you can spend more time walking through and asking questions.

At a macro-level, we’ll focus on two things:

  • How your team, armed with the right workflows and technology, can calmly manage through a traditionally hairy day and get your patients the care they need with your network.
  • The steps you need to take in advance to avoid the craziness altogether—from using analytics to predict future census, to setting yourself up for success the day before.

Innovation Lab

This year’s TeleCon18 Innovation Lab will demonstrate how we’re thinking ahead and thinking bigger. It will be open all week so stop in, meet an expert, and…

  • Map the healthcare ecosystem
  • Meet the winners of TeleTracking’s Hack-a-Thon
  • Experience TeleTracking’s new Mosaic global design system
  • Learn about vital topics such as accessibility and machine learning

TeleBar

Visit with our team of experts to work through your individual questions in a ONE-ON-ONE setting. Learn how to overcome your obstacles and elevate your Patient Flow Automation to the next level. TeleBar will be featuring appointments and drop-in time with Business Intelligence, Integration Analysts, Workflow Consultants, Technical Support, and Advisory.

Register with a Business Intelligence Analyst

Data and insight experts will provide explanations to commonly used TeleTracking standard and custom reports, answer questions regarding software and service packages, and share operational data and customer trends to address common operational questions. or example, “What reports should I package and how often should they be sent to Sr. Leadership?”


Register Now!

Register with an Integration Analyst

Integration experts will be ready to field questions about available integration points, common systems that provide value when integrated with TeleTracking, and project related questions to help with pre-integration planning.  For example, “I have Epic and am curious about what integration points make sense.” OR “I would like staffing information included on TeleTracking’s Portal Boards -is that possible?”


Register Now!

Register with a Workflow Consultant

Patient flow experts will be able to address questions ranging from details about TeleTracking Best Practices, software functionality, and tactics for increasing adoption and compliance within your user community. For example, “How do I enable the auto-Transport feature and what do I need to consider before doing so?”


Register Now!

Register with a Technical Support Engineer

Engineers will be available to answer “how to” questions about TeleTracking software, and how to keep your system running well. In addition, technicians can provide updates on existing support cares. For example, “Could you explain how the user security works in the Capacity Management Suite application?” OR “What’s the best way to do a patient search so that I can determine why a patient is showing up in a given location?”


Register Now!

Register with a Clinical Advisory Consultant

Our seasoned advisory consultants will field questions about change management, patient flow governance and leading your organization to best practices and improved outcomes. For example, “How do we engage cross-functional teams to work together on a discharge optimization project? OR “What are the critical components of a patient flow governance council that need to be in place in order to be successful?”


Register Now!

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8:30am - 9:45am

200 Level Product Best Practices

Patient Access

Details coming.

Patient Throughput

Details coming.

Patient Discharge

Details coming.

Performance

Details coming.

IT

Details coming.

NAHTM Readout

Details coming.

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8:30am - 9:45am

Session Details

Implementation of Large Screen Portal Boards at UPMC Presbyterian Shadyside

Learn more about the team from UPMC Presbyterian Shadyside

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8:30am - 9:45am

Session Details

Change Management in a Dynamic Healthcare Environment: A Precision Patient Placement Story

Learn more about Patches Pace Haynes, Director, GoodHealth Solutions Center

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8:30am - 9:45am

Session Details

Western Psychiatric Institute and Clinic of UPMC’s Journey Toward Centralizing Patient Placement in Inpatient Behavioral Health Locally and Regionally

Learn more about Laura Duncan-Graham, Director, Behavior Health Services

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9:45am - 10:00am

Morning Break

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10:00am - 12:00pm

Disaster Preparedness Workshop

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12:00pm - 12:30pm

Closing Remarks & Prize Drawings

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12:30pm - 1:00pm

Networking Lunch

Limited Space!