Management course

Disaster readiness essentials for health systems

Webinar: October 10, 2019, 12:00 PM (ET)

In-Person: October 23, 2019, 1:00pm – 4:15pm (ET)


This educational activity is jointly provided by AXIS Medical Education and TeleTracking Technologies, Inc. To receive 4 CE credits for this course, you must attend both courses (webinar and in-person). Register by September 30, 2019 for $99; registration between October 1-23, 2019 fee $199. Participation in TeleCon not required to attend educational activity.


Emergencies and disasters can happen at any time, putting the function of communities and the health of the people at serious risk.  Countries with well-developed health systems and a well-trained, well-equipped workforce are better prepared to deal with disasters and save lives, especially in the first hours of the disaster and before additional emergency help arrives.  This also helps build resilience into our health care and emergency management systems.

In the US, there is a growing awareness of the need to build these capabilities and resilience into our health care organizations, their workforce, and other response agencies.  Centers for Medicare and Medicaid Services [CMS] and other organizations have included various rules and policies as part of their oversight of health care organizations, but there is significant variability in capability, preparedness and resilience in a majority of these organizations.

Drivers of this need also include the fact that the frequency of disasters continues to increase, such as natural disasters, like floods, fires, hurricanes, and manmade events like mass shootings, public events like sporting events, concerts, inaugurations, as well as weapons of mass destruction.  Expenses continue to climb; for example, 2017-2018 was the most expensive year for the federal government and it’s spending on disasters, with the largest number of health care facilities impacted.  With the merging of hospitals and health systems, more organizations have been and will be touched by these disasters, and need to work out plans and networks to respond at all levels, from local to federal.

Health care organizations need to deliver response and recovery in a consistent, reliable way.  Consistent tools and activities are needed to create work standards so they can communicate and work cohesively with affiliates in their networks at all levels to effectively treat patients and minimize risk.  This program will synthesize established disaster frameworks with health systems operations specific to disaster events with guiding principles and practical approaches to improve patient care through readiness, response and recovery.

  • Describe the Guiding Principles of effective disaster management in healthcare organizations and potential risks if they are not followed.
  • Discuss the organizations and current policy regulations that may have an impact on effective disaster planning for health care organizations (clinical, operational, administrative, risk mitigation).
  • Identify three reasons why disaster planning is critical to achieving better patient outcomes.
  • Explore the elements of an effective disaster planning needs assessment for disaster readiness in a healthcare organization.
  • Articulate why and how information sharing in your network is critical for effective disaster response.
  • Review effective disaster planning, response and recovery strategies within an organization and its support network.
  • Describe the elements of effective disaster recovery within an organization and it’s support network.
  • List three barriers to effective disaster management and potential solutions.

Clinical staff, management and operations staff, and emergency services providers from around the United States.

Your Faculty

Joy Avery, RN, MSN

Joy Avery, RN, MSN

VP, Clinical Strategy

Joy Avery began her nursing career in 1986 and has had the opportunity to deliver patient care in a wide range of roles over the years—from Director of Specialized Clinical Services responsible transfer centers, patient flow activities, bariatric services and nursing leadership programs, to Chief Flight Nurse and Trauma Program Manager.

As the Vice President of Clinical Strategy at TeleTracking, Joy uses her clinical expertise to facilitate rapid patient access solutions at health systems across the country. Having been involved in the implementation of 100 command centers, Joy can speak extensively about the power of a robust transfer/referral center and how when operations are centralized across an enterprise system, admission requests from other hospitals and local physicians can be coordinated.

Scott Newton, DNP, RN, MHA

Scott Newton, DNP, RN, MHA

Director, Product Management

Dr. Scott Newton has more than 30 years of experience in healthcare, working as an EMT, a nurse, an educator and a patient flow command center leader. He is also a trusted adviser and thought leader.

Scott has deep knowledge of the healthcare system and understands that success is tied to high reliability, just-in-time responses, and responsible solutions—that it’s about getting it right the first time for patients and clinicians.

A graduate of the Doctor of Nursing Practice program at Johns Hopkins School of Nursing, Scott built a Command Center as an output of his doctoral project and believes that as healthcare continues to evolve, patient flow will play an even more prominent role across the care continuum.

Lee Wallace

Lee Wallace

Outcome Consultant

Lee has over 21 years of healthcare experience serving in many roles from clinical to hospital leadership. With Lee’s transformational leadership style and patient-centric mindset, he has a track record of successful change management, rapid improvement strategies patient flow outcomes.

Prior to his current Clinical Operations Advisor appointment, Lee served in various roles at TeleTracking, including Applications Specialist with implementation, Client Success Manager, and a Senior Product Specialist. Lee has assisted hospitals across the country in driving success and ensuring best practice alignment from implementation, training, go live support, post go live support, post implementation visits, optimization, assessments, gap analysis, and leadership readouts. In 2015 Lee received one of TeleTracking’s most prestigious awards–the KoKo Shu Award–the employee of the year award. 

Lee started his career at FirstHealth of the Carolinas where he built and managed a TransferCenter with centralized patient placement office using TeleTracking. The newly formed department was able to meet and exceed all patient flow and growth goals within the first year. The outcomes were sustained and continued to improve with Lee’s guidance and leadership. Lee also served as the Corporate Director of Patient Flow at McLeod Health. While at McLeod, Lee was able to help align the organization with patient flow best practices, proving success with outcomes seen by a true multidisciplinary team. Lee’s guidance and influence helped meet all patient flow and growth goals, all to better serve the patients in the community and be the choice for medical excellence. 

Lee has been a student of lean awareness and studied at Northeastern Technical College, Horry-Georgetown, and Medical College of Georgia.

Jennifer Kiray

Jennifer Kiray

Manager, Learning

Jennifer Kiray is Manager, Client Learning for TeleTracking.  Her responsibilities include leadership for the development and deployment of the client education experience.  As leader of the Learning Management Office, Jennifer collaborates closely with clients and internal resources to provide learning solutions which impact behavior change through learning and organizational development techniques.  Prior to TeleTracking, Jennifer led learning and organizational development offices in the areas of heavy manufacturing and the financial services industry.  She holds an M.S. in Organizational Leadership from Duquesne University.

October 10, 2019 | WEbinar

Effective Disaster Planning

12:00 PM (ET)
Faculty: Joy Avery, Scott Newton, Lee Wallace
  • Introduction
  • The importance of Effective Disaster Planning and Execution
  • Definition of a Disaster
  • Guiding Principles for Effective Disaster Planning
  • Regulatory Considerations
  • Discussion/Coaching/Q &A
  • Next Steps /Call to Action for Upcoming Live Activity

October 23, 2019 | In person

Disaster Readiness, Disaster Response, Disaster Recovery

1:00 – 1:05 pm            Opening and Introductions Activity Overview, Presenter Introductions, Jennifer Kiray

1:05 – 2:35 pm            Disaster Readiness, Joy Avery, Scott Newton, Lee Wallace  

Demonstrate building resilience, flexibility and adaptability into your disaster response to provide the best possible patient care.  Discuss and assess the resources for all levels of providers in the tiered response plan along with triggers and decision-makers which impact readiness practices.  Elements of an effective assessment will also be covered, which can be applied to your organization along with lessons learned from this section.

2:35 – 2:45 pm            Break

2:45 – 3:30 pm            Disaster Response, Joy Avery, Scott Newton, Lee Wallace 

Translate concepts from large scale disasters (hurricanes, mass casualty) and apply them to disasters of all sizes.  Demonstrate the importance of shared situational awareness in order to make a decision to initiate disaster response and activate an Incident Command Center.  Examine patient-related and resource-related information to share within your network/health system as well as regional, state, and national partners. Describe methods to track your patients with real-time minimum data as well as keep track of staff, visitors, and those seeking shelter at the hospital. Essential lessons learned from past disasters will be discussed.

3:30 – 4:00 pm            Disaster Recovery, Joy Avery, Scott Newton, Lee Wallace 

Describe how to create a plan to recover after a disaster and resume normal operations, including assessment of the facilities and public communications. Review considerations to repatriate patients and reunite them with their families after the disaster has occurred. Discuss reporting data needed for the various governing agencies and the reasons why they are important.  Review tips and suggestions for conducting an After-Action Review (AAR) to learn how to improve with integrated lessons learned from previous disasters.

4:00 – 4:15 pm            Q & A/Discussion/Call to Action, Jennifer Kiray

4:15 pm                       Adjourn

Continuing education 

Accreditation Statement

Attendance is required in full for both the 10/10/2019 Webinar and the 10/23/19 activity.

In support of improving patient care, this activity has been planned and implemented by AXIS Medical Education and TeleTracking, Inc.  AXIS Medical Education is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.

Credit Designation for Nursing

AXIS Medical Education designates this continuing nursing education activity for 4.0 contact hours.

Learners are advised that accredited status does not imply endorsement by the provider or ANCC of any commercial products displayed in conjunction with an activity.

Healthcare Executives/ ACHE Qualified Education

ACHE Qualified Education credit must be related to healthcare management (i.e., it cannot be clinical, inspirational, or specific to the sponsoring organization). It can be earned through educational programs conducted or sponsored by any organization qualified to provide education programming in healthcare management. Programs may be sponsored by ACHE, chapters, or other qualified sources, whether the programming is face-to-face or distance offerings (webinars, online seminars, self-study courses, etc.). You will receive a certificate of completion for a maximum of 4.0 hours.

AXIS Contact Information

For information about the accreditation of this program please contact AXIS at


AXIS Medical Education requires instructors, planners, managers and other individuals and their spouse/life partner who are in a position to control the content of this activity to disclose any real or apparent conflict of interest they may have as related to the content of this activity. All identified conflicts of interest are thoroughly vetted by AXIS for fair balance, scientific objectivity of studies mentioned in the materials or used as the basis for content, and appropriateness of patient care recommendations.

The faculty reported the following financial relationships or relationships they or their spouse/life partner have with commercial interests related to the content of this continuing education activity:

Name of Faculty or Presenter Reported Financial Relationship
Scott Newton Nothing to disclose
Lee Wallace Nothing to disclose
Joy Avery Nothing to disclose

The planners and managers reported the following financial relationships or relationships they or their spouse/life partner have with commercial interests related to the content of this continuing education activity:

Name of Planner/Manager Reported Financial Relationship
Scott Newton Nothing to disclose
Lee Wallace Nothing to disclose
Joy Avery Nothing to disclose
Jennifer Kiray Nothing to disclose
Lisa Maples, RN, BSN, MSHSA Nothing to disclose
Amie Podolak Nothing to disclose
Dee Morgillo, MEd., MT(ASCP), CHCP Nothing to disclose
Holly M. Hampe, D.Sc., RN, MHA, MRM Nothing to disclose


Participants have an implied responsibility to use the newly acquired information to enhance patient outcomes and their own professional development. The information presented in this activity is not meant to serve as a guideline for patient management. Any procedures, medications, or other courses of diagnosis or treatment discussed in this activity should not be used by clinicians without evaluation of patient conditions and possible contraindications on dangers in use, review of any applicable manufacturer’s product information, and comparison with recommendations of other authorities.

Requirements for credit:  

  • Attend/participate in the full educational activity (Webinar and Live Activity) and review all course materials.
  • Complete the CE Declaration form online by 11:59 pm ET November 30, 2019. Instructions will be provided. If you do not enter the online portal by the above date, you will not be able to retrieve your statement of participation.
  • Upon successful completion of the online form, your statement of completion will be presented to you to print.